Products, LLC (“Otter”). This Policy describes how Otter collects, uses and
shares the personal information you provide on otterproducts.com. It also describes
the choices available to you regarding our use of your personal information,
and how you can access and update this information.
value your privacy, and we make this Policy easily accessible throughout this
site to assist you in understanding how we handle your personal information. We
want to make your online experience enjoyable and safe. Because we gather
certain types of information about our users, we want you to understand fully
our policies surrounding the attainment and use of that information.
you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
are not required to provide personal information that we request. If you choose
not to provide the information we have requested, we may not be able to provide
you with our products or services.
you make a purchase from this site, request to receive our electronic
newsletters, participate in our message boards or forums, write a review or
provide feedback, submit a warranty claim, or participate in polls, surveys, or
contests, we may collect information from you, including your name, email
address, telephone number, mailing address, payment information, and social
media handles. If you register to be one of our vendors or service providers,
we may collect additional information about you including the company you
represent and your job title. If you purchase a product or service from this
site for another party, we may collect information from you about the other
party, including the other party’s name and mailing address. We will only use
this information for the specific purpose for which you provided it. If you
believe that a third party has provided us with your personal information or
you no longer wish us to possess your information, you may request deletion of
your information by emailing us at firstname.lastname@example.org.
In some cases, we may not be able to remove your personal information, in which
case we will let you know if we are unable to do so and why.
be aware that this site includes links to other sites whose privacy practices
may differ from those of Otter. If you submit personal information to any of
those sites, your information is governed by their respective privacy policies.
Similarly, some of our pages utilize framing techniques to serve content to
from third parties, while preserving the look and feel of this site. Please be
aware that you are providing your personal information to these third parties
and not to Otter.
site includes social media features, such as the Facebook “like” button. These
features may collect your IP address, and may set a cookie to enable the
feature to function properly. Your interactions with these features are
How We Use Your Personal Information
personal information we collect allows us to fulfill your order or warranty
claim, and provide the services you request from us. We may supplement this
with information from a third-party source, such as FedEx, in order to validate
delivery address so we can properly ship your order.
you fill out a survey or form, participate in a contest or submit a testimonial
on this site, and in the process, provide us with personal information, we use
this information to notify contest winners and award prizes, to monitor site
traffic or personalize this site, and to send participants an email newsletter.
We also display on this site personal testimonials of satisfied customers and
other endorsements. With your consent, we may post your testimonial along with
your name. If you wish to update or delete your testimonial, you can contact us
using our contact information below.
provide site users the opportunity to receive communications from us, including
a periodic newsletter, product promotions, polls, surveys, and any other
information that we believe may be pertinent to the user. You may opt out of
receiving any, non-service related communications by emailing us at email@example.com,
by clicking on the ‘unsubscribe’ link in any email we send to you, or by
replying to any email we send you and entering the word UNSUBSCRIBE in the
site offers a publicly accessible blog. You should be aware that any
information you provide in these areas might be read, collected, and used by
others who access them. To request removal of your personal information from
our blog or community forum, contact us at the contact information below. In
some cases, we may not be able to remove your personal information, in which
case we will let you know if we are unable to do so and why.
uses information voluntarily given by our users to enhance their experience on
this site, whether to provide interactive or personalized elements on the
sites, or to better prepare future content based on the interests of our users.
to Third Parties
may provide your personal information to our affiliated entities and to third
parties that provide services to help us with our business activities such as
shipping your order or warranty claim, offering customer service, sending our
communications, and administering testimonials and contests and administering
our vendor and service provider programs. These third parties are authorized to
use your personal information only as necessary to provide these services to
us. Except as otherwise provided herein, we will not share your personal information
with any other third-party organizations except with your express consent.
reserve the right to disclose your personal information as required to by law,
such as to comply with a subpoena, or similar legal processes, and when we
believe that disclosure is necessary to protect our rights, protect your safety
or the safety of others, investigate fraud or response to a government request.
Files, Cookies, and Other Tracking Technologies
site utilizes industry standard analytics packages that automatically gathers
limited information on site users, and stores this information in server log
files. This information may include IP addresses, browser type, referring
pages, operating system used, and date/time stamps. This information is used
only for site administration, as well as for analysis of site usage and trends.
collects user traffic usage characteristics throughout its site. However, we do
not correlate this data with individual user information. Otter may analyze
usage statistics according to a user’s domain name, browser type, and Multipurpose
Internet Mail Extensions (MIME) type by reading this information from data
contained in the user’s browser.
may collect and catalog search terms in its search function that users employ,
but such collection and cataloging are not associated with individual users. We
may use search terms to determine the areas of this site most important to
users, based on the characteristics of usage or traffic of those areas. We will
not use these search terms to track what any particular individual users read,
but rather the performance of each page. This may help us to build a better
web-based experience for you.
and its affiliates and service providers (e.g., marketing providers, analytics
providers, and/or payment processors) utilize technologies such as cookies,
beacons, tags, and scripts. Otter uses these technologies in analyzing trends,
administering this site, tracking users’ movements around this site, and
gathering demographic information about our site users. We may receive reports
based on the use of these technologies by these third parties on an individual
as well as an aggregated basis.
preference), to enable us to track and target the interests of our users to
enhance the overall experience of using this site, and to authenticate users.
reject cookies, you may still use this site, but your ability to use some
features or areas of this site, such as our blogs, polls, and surveys, may be
utilize a third-party service provider to understand better our site users’
needs and to optimize this service and experience. This technology helps us to
understand better our users’ experience and this enables us to build and
maintain our service with user feedback. This third-party service provider uses
cookies and other technologies to collect data on your behavior and your
devices (in particular device’s IP address (captured and stored only in
anonymized form), device screen size, device type (unique device identifiers),
browser information, geographic location (country only), and preferred language
used to display our website). This third-party service provider stores this
information in a pseudonymized user profile. Neither the third-party service
provider nor we will use this information to identify individual users or to
match it with further data on an individual user. You can opt-out to the
third-party service provider’s storing of data about your usage of our site and
third-party service provider use of tracking cookies on other websites by
enabling the Do Not Track header in your browser.
utilize a third-party service provider to manage our advertising on other
sites. This service provider may use technologies such as cookies to gather
information about your activities on this site and other sites, in order to
provide you advertising based upon your browsing activities and interests. If
you wish not to have this information used for serving you interest-based ads,
you may opt-out by clicking here (or if located in the European
Union by clicking here). Please note
this does not opt you out of being served ads. You will continue to receive
use “local storage”, such as HTML5, to store content information and
preferences. Third parties that provide certain features on this site (e.g.,
YouTube) also use local storage, and HTML5, to collect and store information.
Various browsers may offer their own management tools for removing HTML5.
to Personal Information
you would like to know whether we hold any of your personal information, you
may request this information by emailing us at firstname.lastname@example.org.
your personally identifiable information changes, you may update it by logging
into your online account or by emailing us at email@example.com.
If you no longer wish us to possess your information, you may request deletion
of your information by emailing us at firstname.lastname@example.org.
You also may make your request by telephone or by postal mail at the
address/phone number indicated in the contact information below. We will
respond to your request within thirty (30) days. In some cases, we may not be
able to remove your personal information, in which case we will let you know if
we are unable to do so and why. We will retain your information for as long as
your account is active or as needed to provide you services. We will retain and
use your information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
of Personal Information
follow accepted industry standards to protect any personal information you have
provided to us. However, please be aware that no method of electronic
transmission or storage can ever be fully secure. Therefore, we cannot
guarantee the absolute security of your information.
the security of your personal information is extremely important to us. For
instance, we employ various firewalls and other security tactics to keep your
information secure. We do not store your complete credit card information on
our internal web server. When you enter sensitive information (such as a credit
card number) on our order forms, we encrypt the transmission of that
information using transport layer security (TLS) technology. While there is
risk inherent in every Internet transaction, be assured that we are work hard
to ensure that risk is minimal.
is a United States-based company. All the information you provide will be
transferred to the United States. Otter complies with the EU-U.S. Privacy
Shield framework and the U.S. – Swiss Privacy Shield framework as set forth by
the U.S. Department of Commerce regarding the collection, use, and retention of
personal data from European Union member countries and Switzerland.
Privacy Shield and Swiss-U.S. Privacy Shield
Otter participates in and has
certified its compliance with the EU-U.S. Privacy Shield Framework and the
Swiss-U.S. Privacy Shield Framework. Otter is committed to subjecting all
personal data received from European Union (EU) member countries and the United
Kingdom and Switzerland, respectively, in reliance on each Privacy Shield
Framework, to the Framework’s applicable Principles. To learn more about the
Privacy Shield Frameworks, and to view our certification, visit the U.S.
Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]
Otter is responsible for the
processing of personal data it receives, under each Privacy Shield Framework,
and subsequently transfers to a third party acting as an agent on its behalf.
Otter complies with the Privacy Shield Principles for all onward transfers of
personal data from the EU, the United Kingdom and Switzerland, including the
onward transfer liability provisions.
With respect to personal data
received or transferred pursuant to the Privacy Shield Frameworks, Otter is
subject to the regulatory enforcement powers of the U.S. Federal Trade
Commission. In certain situations, Otter may be required to disclose personal
data in response to lawful requests by public authorities, including to meet
national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
to This Policy
using this site, you consent to the collection and use of this information by
Otter. If we make any material changes, we will notify you by email or by means
of a notice on this Site or by an email to your address on file prior to the
change becoming effective. We encourage you to review periodically this page
for the latest information on our privacy practices.
you have any questions or concerns regarding this Policy, or you wish to
contact us by postal mail, our contact information is as follows:
209 South Meldrum Street
Fort Collins, CO 80521
Policy was last updated on March 13, 2019.